President of First National Bank of Dennison, Nichole Zesiger, released 4th Quarter accomplishments and future plans rooted in customer experience.
Financial Tip Friday is brought to you in partnership with the 1st National Bank of Dennison.Â
The 4th Quarter Newsletters for banks are rolling out.  Here is the latest for First National Bank of Dennison (FNBD) which can be found on the website here.
Financials 4th Quarter
- FNBD ended with a net income of $1.574M for 2021.
- Dividends of $1.20 a share were paid.
Technology Advances
Completed in 2021:
- Document Imaging
- Electronic tickets
- Electronic Signatures
- Interactive voice response system
- 24-hour call line giving access to Checkings, Savings, CDs, Loans, Account Balances, History, and making Transfers within accounts
- Creating a paperless environment option
In the works for 2022:
- Online Loan Account Opening (ability to apply for a loan in the convenience of one’s
home)
Customer Service Advances
Completed in 2021:
- Realignment of the organization
- Filling gaps in expertise
- Transitioned all misaligned duties of employees
In the works for 2022:
- Invest in digital technology
- Provide competitive rates and terms on loans & deposits
- Invest in our community
- Assessing inefficiencies and finding cost savings
Zeisger stated, “Here at the First National of Dennison, we are positioning ourselves to be the Bank of choice in Tuscarawas county. This will not happen overnight, but it will happen.”
For help with savings, spending, and investing, speak to a local banker
to help set up a solid foundation!
Mrs TAZ
Reporting 4th Quarter Customer ExperienceÂ